Refund policy

At Khalil Pickles, we want you to be satisfied with your purchase. Because our products are food items, we have specific rules regarding returns, replacements, and refunds to maintain food safety and product quality.

1. FOOD PRODUCTS

Due to the nature of our food products, we generally do not accept returns of products that have been opened, used, or consumed.

For food safety reasons, please do not send any food product back to us unless our customer service team has specifically instructed you to do so.

2. DAMAGED PRODUCTS

If your order arrives damaged, broken, leaking, or otherwise defective, please contact us as soon as possible after receiving your order.

To help us investigate the issue, please provide:

  • Your order number
  • Your name and contact number
  • Clear photographs of the damaged product
  • Photographs of the outer packaging
  • A brief description of the problem

After reviewing your claim, we may offer a replacement or refund, depending on the circumstances.

3. WRONG PRODUCT

If you receive a product that is different from the product you ordered, please contact us as soon as possible.

We may ask you to provide photographs of the product and your order details.

After verification, we may arrange an appropriate replacement or refund.

4. MISSING PRODUCTS

If an item is missing from your order, please contact us as soon as possible after delivery.

We will review your order and, where appropriate, arrange for the missing product to be sent or provide another suitable resolution.

5. LEAKING OR SPOILED PRODUCTS

If a product arrives leaking or appears to be spoiled or otherwise unsuitable upon delivery, do not consume the product.

Please contact us and provide photographs of the product and packaging.

We will review the issue and determine an appropriate replacement or refund where applicable.

6. CHANGE OF MIND

Because our products are food items, we generally do not accept returns simply because a customer has changed their mind, ordered the wrong product, or no longer wants the product, particularly after the product has been dispatched.

If you need to change or cancel an order, please contact us as soon as possible. We will try to assist where the order has not yet been processed or dispatched.

7. REFUND ELIGIBILITY

A refund or replacement may be considered when:

  • The wrong product was sent.
  • A product arrives damaged.
  • A product arrives leaking.
  • A product is missing from the order.
  • A product arrives in a condition that makes it unsuitable for consumption.
  • Another issue is verified by our customer service team.

All claims are subject to review.

8. REFUND PROCESS

If your refund is approved, we will inform you of the applicable refund process.

The time required for a refund to appear in your account may depend on the payment method and the relevant payment provider or financial institution.

We are not responsible for delays caused by banks, payment providers, or other third parties.

9. REPLACEMENTS

Where appropriate, we may offer a replacement instead of a refund.

Replacement availability depends on product availability at the time the claim is approved.

If the same product is unavailable, we may discuss an alternative resolution with you.

10. RETURN SHIPPING

If a return is specifically approved by Khalil Pickles, we will provide instructions regarding how and where the product should be returned.

Please do not send products back without contacting us first.

11. ORDER CANCELLATIONS

If you want to cancel an order, contact us as soon as possible after placing the order.

We will try to accommodate cancellation requests when the order has not yet been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

12. HOW TO CONTACT US

For any return, refund, replacement, or order-related issue, please contact us:

Khalil Pickles
Email: khalilacharfoodproducts@gmail.com
Phone / WhatsApp: +92 311 46 49 627

When contacting us about an order, please include your order number so that we can assist you more quickly.

13. POLICY UPDATES

Khalil Pickles reserves the right to update or change this Returns & Refunds Policy from time to time.

Any updated version will be published on this page with the revised date.