Shipping policy
1. SHIPPING DESTINATION
We currently offer delivery within Pakistan.
Orders are delivered to the shipping address provided by the customer during checkout.
Please make sure your name, complete address, city, and phone number are correct before placing your order.
2. ORDER PROCESSING
Orders are processed after they have been successfully placed and the required payment or order confirmation has been completed.
Processing times may vary depending on order volume, product availability, weekends, public holidays, and other circumstances.
We will make reasonable efforts to process and dispatch orders as soon as possible.
3. DELIVERY TIME
Delivery times may vary depending on your location and the courier service being used.
Estimated delivery times are provided for guidance only and are not guaranteed.
Delays may occur because of:
- Courier operations
- Weather conditions
- Public holidays
- High order volumes
- Incorrect or incomplete delivery information
- Unforeseen circumstances beyond our control
4. SHIPPING CHARGES
Applicable shipping charges, if any, will be displayed during the checkout process or communicated to the customer before order confirmation.
Shipping charges may vary depending on the order, destination, weight, or delivery service.
5. FREE SHIPPING
If a free-shipping offer or promotion is available, the applicable eligibility requirements will be clearly stated on our website or during checkout.
Any free-shipping offer may be subject to minimum order values, specific products, locations, or promotional periods.
6. DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address and active phone number.
Please carefully check your information before submitting your order.
Khalil Pickles is not responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer.
7. FAILED DELIVERY
If a courier is unable to deliver an order because the recipient is unavailable, the address is incorrect, the phone number cannot be reached, or other circumstances prevent delivery, the courier may attempt to contact the customer or arrange another delivery attempt.
Additional delivery charges may apply where a new delivery attempt is required due to incorrect information or circumstances caused by the customer.
8. TRACKING
Where tracking information is available, customers may receive tracking details through the contact information provided with their order.
Once an order has been handed over to the courier, delivery updates may depend on the courier's tracking system.
9. DAMAGED OR LEAKING ORDERS
We carefully pack our food products before dispatch.
If your order arrives damaged, leaking, or in an unsuitable condition, please contact us as soon as possible after delivery.
Please provide:
- Your order number
- Photographs of the product
- Photographs of the packaging
- A description of the problem
Do not consume a product that appears damaged, contaminated, or unsuitable.
Please refer to our Returns & Refunds Policy for further information.
10. MISSING OR INCORRECT PRODUCTS
If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible.
We will review your order and, where appropriate, arrange a replacement, refund, or other suitable resolution.
11. DELIVERY DELAYS
Khalil Pickles is not responsible for delays caused by circumstances outside our reasonable control, including courier delays, severe weather, public holidays, technical issues, transportation disruptions, or other unforeseen circumstances.
We will make reasonable efforts to assist customers when a delivery issue occurs.
12. CONTACT US
If you have questions about your order or delivery, please contact us:
Khalil Pickles
Email: khalilacharfoodproducts@gmail.com
Phone / WhatsApp: +92
Please include your order number when contacting us about an existing order.
13. POLICY UPDATES
Khalil Pickles may update this Shipping Policy from time to time.
Any changes will be published on this page with the updated date.