Terms of service
Welcome to Khalil Pickles. Throughout this website, the terms “we,” “us,” and “our” refer to Khalil Pickles. We operate this online store and website, including all related information, content, features, products, and services, to provide our customers with a convenient shopping experience.
Our store is powered by Shopify, which enables us to provide our online shopping services.
By visiting, browsing, interacting with, or purchasing from our website, you agree to be bound by these Terms of Service and our Privacy Policy. Please read these Terms carefully before using our website or placing an order.
SECTION 1 - ELIGIBILITY AND ACCOUNT INFORMATION
By using our website, you confirm that you are legally permitted to enter into a purchase agreement under the laws applicable to you.
When placing an order, you may be required to provide information such as your name, email address, phone number, billing information, and shipping address.
You agree that all information you provide to us is accurate, complete, and current.
You are responsible for maintaining the accuracy of your account and contact information and for any activity carried out using your account.
SECTION 2 - OUR PRODUCTS
Khalil Pickles offers food products including pickles, chutneys, sauces, murabbas, and other related food products.
We make reasonable efforts to ensure that our product names, descriptions, photographs, ingredients, sizes, and other product information are accurate.
However, because our products are food items, there may be natural variations in color, texture, taste, appearance, or consistency between individual products.
Product images displayed on the website may also appear slightly different depending on your device, screen, or display settings.
We reserve the right to modify product descriptions, discontinue products, or limit product quantities at any time.
SECTION 3 - ORDERS
When you place an order through our website, you are making an offer to purchase the selected products.
Khalil Pickles reserves the right to accept, decline, modify, or cancel an order where reasonably necessary, including in circumstances involving:
- Product availability
- Incorrect product or pricing information
- Incorrect customer information
- Payment issues
- Suspected fraudulent or unauthorized transactions
- Other circumstances that prevent us from fulfilling the order
If we cancel an order after payment has been received, the applicable amount will be refunded using the appropriate payment method.
Please carefully review your order before submitting it, as cancellation requests may not always be possible after an order has been processed.
All returns and refunds are subject to our Returns & Refunds Policy.
SECTION 4 - PRICES AND PAYMENT
All prices displayed on our website are in Pakistani Rupees (PKR) unless otherwise stated.
Prices, discounts, promotions, and product availability may change without prior notice.
The price applicable to your order will generally be the price displayed when you place the order and will be reflected in your order confirmation.
Any applicable delivery or shipping charges will be communicated during the ordering or checkout process.
You agree to provide accurate and complete payment and billing information when placing an order.
We reserve the right to refuse or cancel transactions where payment information cannot be verified or where we reasonably suspect unauthorized or fraudulent activity.
SECTION 5 - SHIPPING AND DELIVERY
Orders are delivered to the address provided by the customer at the time of purchase.
Delivery times are estimates and may vary depending on the destination, courier service, weather, holidays, operational circumstances, or other factors beyond our reasonable control.
Khalil Pickles is not responsible for delays caused by courier companies or circumstances outside our control.
Customers are responsible for providing an accurate delivery address and an active contact number.
If an order cannot be delivered because incorrect or incomplete information was provided by the customer, additional delivery arrangements or charges may apply.
For more information, please refer to our Shipping Policy.
SECTION 6 - FOOD PRODUCTS AND STORAGE
Our products are food items and should be stored according to the instructions provided on the product packaging.
Customers are responsible for properly storing products after delivery.
Khalil Pickles is not responsible for spoilage, deterioration, or damage caused by improper storage, unsuitable temperature conditions, contamination after delivery, or failure to follow product storage instructions.
Please check product packaging for applicable storage and expiry information.
SECTION 7 - DAMAGED, INCORRECT OR MISSING PRODUCTS
If you receive an order containing a damaged, leaking, incorrect, defective, or missing product, please contact us as soon as reasonably possible after receiving your order.
To help us investigate and resolve the issue, we may request:
- Your order number
- Photographs of the product
- Photographs of the packaging
- A description of the issue
- Other relevant information
After reviewing the circumstances, we may provide a replacement, refund, or another appropriate resolution in accordance with our Returns & Refunds Policy.
SECTION 8 - RETURNS AND REFUNDS
Because our products are food items, returns and refunds are subject to specific conditions.
Claims relating to damaged, defective, incorrect, or otherwise qualifying products will be reviewed according to our Returns & Refunds Policy.
Please contact us before returning any product.
Do not send food products back to us without first receiving instructions from our customer service team.
SECTION 9 - INTELLECTUAL PROPERTY
All content on the Khalil Pickles website, including but not limited to:
- Khalil Pickles name and branding
- Logos
- Product photographs
- Product descriptions
- Text
- Graphics
- Website design
- Videos
- Other original content
is owned by or used by Khalil Pickles or its respective licensors and is protected by applicable intellectual property laws.
You may use our website for personal, non-commercial purposes.
You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our website content without our prior written permission.
SECTION 10 - THIRD-PARTY SERVICES AND LINKS
Our website may use third-party services, including payment providers, courier companies, website services, analytics providers, and other service providers.
Our website may also contain links to third-party websites.
We are not responsible for the content, policies, availability, or practices of third-party websites or services.
Your use of third-party services may be subject to the terms and policies of those third parties.
SECTION 11 - RELATIONSHIP WITH SHOPIFY
Our online store is powered by Shopify, which provides the technology that enables us to operate our online store.
However, purchases made through our website are transactions between you and Khalil Pickles.
Shopify is not responsible for the products sold by Khalil Pickles or for the fulfillment of orders placed with us.
SECTION 12 - PRIVACY
Personal information collected through our website is handled in accordance with our Privacy Policy.
By using our website, you acknowledge that you have reviewed our Privacy Policy and understand how your information may be collected and used.
Our website is hosted by Shopify, and certain information may be processed by Shopify and other service providers as necessary to operate our store and provide our services.
SECTION 13 - CUSTOMER FEEDBACK AND REVIEWS
If you submit reviews, comments, suggestions, photographs, feedback, or other content to us, you agree that the content is your own or that you have the necessary rights to submit it.
You agree not to submit content that is unlawful, misleading, abusive, defamatory, obscene, fraudulent, or that violates the rights of another person.
We reserve the right to remove content that violates these Terms of Service or applicable laws.
SECTION 14 - ERRORS AND INACCURACIES
Occasionally, our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, availability, shipping charges, or other information.
We reserve the right to correct errors, update information, modify product details, or cancel orders where information is found to be incorrect, including after an order has been submitted.
SECTION 15 - PROHIBITED USES
You may use our website only for lawful purposes.
You must not use our website to:
- Conduct fraudulent activities
- Provide false or misleading information
- Violate applicable laws or regulations
- Infringe intellectual property rights
- Attempt to damage or interfere with our website
- Introduce viruses or malicious code
- Attempt unauthorized access to our systems
- Collect personal information from other users without authorization
- Impersonate another person or business
- Abuse, threaten, or harass our staff or customers
- Use our website for any unlawful or harmful purpose
We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.
SECTION 16 - TERMINATION
We may restrict or terminate your access to our website or services where reasonably necessary, including if you violate these Terms of Service or engage in unlawful or fraudulent activity.
Any obligations that by their nature should continue after termination will remain effective.
SECTION 17 - DISCLAIMER
We make reasonable efforts to provide accurate information through our website.
However, we do not guarantee that our website will always be uninterrupted, error-free, completely secure, or available at all times.
To the extent permitted by applicable law, our website and services are provided on an “as available” basis.
Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.
SECTION 18 - LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Khalil Pickles will not be responsible for indirect, incidental, special, or consequential losses arising from your use of our website or products, except where such liability cannot legally be excluded.
This includes circumstances beyond our reasonable control, such as courier delays, technical failures, natural events, or incorrect information supplied by the customer.
Nothing in these Terms limits any liability that cannot legally be limited under applicable law.
SECTION 19 - INDEMNIFICATION
You agree to be responsible for losses, claims, or reasonable costs arising from your violation of these Terms of Service, misuse of our website, or violation of applicable law or the rights of another person.
SECTION 20 - SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remaining provisions will continue to apply.
SECTION 21 - ENTIRE AGREEMENT
These Terms of Service, together with our other published policies, constitute the agreement between you and Khalil Pickles regarding your use of our website and services.
They replace any previous agreements or communications concerning the same subject matter.
SECTION 22 - CHANGES TO THESE TERMS
We may update or change these Terms of Service from time to time.
The latest version will always be published on this page, together with the updated date.
Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
SECTION 23 - GOVERNING LAW
These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of Pakistan.
Any disputes will be handled in accordance with the applicable laws and jurisdiction of Pakistan.
SECTION 24 - CONTACT INFORMATION
If you have any questions about these Terms of Service, please contact us:
Khalil Pickles
Email: khalilacharfoodproducts@gmail.com
Phone / WhatsApp: +92 311 46 49 627
We will be happy to assist you with questions regarding our products, orders, shipping, returns, or these Terms of Service.
By accessing the Khalil Pickles website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service.